Technical Support Representative

Advantage Tech is looking for qualified Technical Support Representative to join their client's System Support team in Lee's Summit, MO.

The group is a technology company positioned strategically within high-growth markets fueled by Internet of Things (IoT). With a focus on energy, automation, data-mining and information, the client's products provide a means of connectivity to customer assets and presentation at Edge devices to an Enterprise application.

  1. The candidate will work with a team of top-notch Control Technicians and System Engineers.
  2. The position is in the Call Center responding to customer support questions on the client's Tritium/Niagara products.
  3. This position requires that you interact with customers in a variety of manners, including telephone and electronic mail.
  4. The primary function of this position is researching customer issues in order to solve or apply control system solutions to HVAC systems on the client's products and services.
  5. Positive personal and communication skills, troubleshooting techniques and application of solutions are required.
  6. Lastly, the candidate will use their skills to interface with the client’s development team to test and report on new products and technologies.
  7. Training will be provided.

Education and Experience

  • Education level shall include at minimum post-secondary vocational/technical education.

Key Competencies

  • A Positive Attitude
  • Verbal and written communication skills
  • Customer service orientated
  • Problem analysis and problem-solving
  • Attention to detail

Preferred Skills (not required)

  • Understanding of HVAC Systems and Building Automation Systems
  • Understanding of Bacnet, Lon, or Modbus protocols used in Building Automation Systems
  • Knowledge of IP/Ethernet Networks
  • Understanding or use of Niagara products
  • Direct Digital Controls (DDC) knowledge
  • PLCs or Controls Interfacing
Submit Resume