Application Administrator IV

Position Purpose:

  • This position is responsible for ongoing improvement to the continuous delivery/deployment pipeline and configuration management for client’s consumer applications and platform.
  • This position is also a key contributing member for support and maintenance of Client Intranet and Extranet applications.

Essential Functions and Responsibilities:

  • DevOps Improvements
    • ?Development of increasingly automated procedures and best-practice implementation, including configuration as code, to continually improve consistency and velocity of deployments, environment builds, and issue resolution.
  • Consumer Platform Operation
    • ?Proactively monitored and managed platform systems that ensure maximum availability, performance, and accuracy to meet the needs of the business.
    • Communication to all levels of the business regarding the impact and root cause analysis of platform outages.?

  • Consumer Platform Support

    • ?Timely, informative, and helpful response to internal and external customers' concerns and issues encountered within the digital consumer platform.

    • Escalation of discovered issues to Development for resolution or other business units for prioritization.

  • Team Management

    • ?Management of contract and lower-level positions within the team ensuring alignment with business needs and objectives.

  • Project/Hotfix Deployment

    • Coordination with Project Management, Development, and Quality Assurance teams to prepare and execute continual deployments.?

Job Specifications:

  • Configuration management (Puppet, Chef, Ansible, etc.)
  • Continuous integration/delivery tools (Jenkins, Octopus, etc.)
  • Containerization (Kubernetes, Docker)
  • Automation/scripting in a DevOps like role (PowerShell, Ruby, YAML, etc.)
  • Application and Infrastructure monitoring (New Relic), System logging (Splunk), API testing (Postman and RunScope/Blazemeter).
  • Tier 3 technical production support of end-user system issues
  • Microsoft Azure Cloud Services, deployments, and containerization
  • Some experience with Javascript and Node.js is a plus
  • Querying back-end databases using SQL languages (Microsoft SQL Server, MySQL, Oracle 10g/11g)
  • Architecture and functionality of web-based systems
  • Administering and troubleshooting Windows Server and IIS and hosted applications
  • Patch management

Skills and Ability

  • Strong Interpersonal Skills
    • Must be able to communicate complex technical issues to all stakeholders, including those who do not have a technical background.
    • Must be influential but able work effectively in a project team
    • Must be comfortable communicating diplomatically with individual contributors and upper-management.
  • Self-learning:
    • Must be willing to identify and find the solutions to previously unknown issues.
    • Must practice self-awareness and ask for assistance as needed.
  • Analytical/Problem Solving
    • Intellectual capacity and ability to gather, sort and analyze data and then develop logical conclusions; critical thinking skills
    • Familiar with problem solving tools/techniques and able to communicate options, conclusions, and recommendations to both the business and the technology teams.
  • Technical Leadership
    • Provide technical leadership, mentorship, and guidance in all areas of team responsibilities.

Education Requirements:

  • Bachelor’s degree in business, journalism, or computer science or equivalent. Necessary to develop self-direction, writing ability, critical thinking, and foundation of software implementation fundamentals.
  • Possess or has made progress toward receiving Web technology certification.
  • Minimum 5+ years experience.
  • 5+ year’s management of technical/support personnel.
  • 5+ years project management.
  • 5+ years experience with managing CMS solutions
  • Experience managing application implementation projects that have a budget of at least $500,000.
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