Bilingual Customer Service Rep

Advantage Tech has a trusted client looking for a Bilingual (English/Spanish) Customer Service Representative who will handle customer service inquiries and problems via telephone and will record consistent problem areas.

Job Duties:

  • May respond to e-mail inquiries.
  • Customer service is the primary function, but may include minimal selling or promotion of products or services.
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.
  • Requires general knowledge of the organization, products, and/or services.
  • May assess needs and suggest/promote alternative products or services.

Required Experience, Education, and Skills:

  • Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
  • Possesses solid working knowledge of subject matter.
  • May provide leadership, coaching, and/or mentoring to subordinate group.
  • Typically requires a High School Diploma, and 2 to 4 years of experience.
  • Oral and Written Communication Skills
  • Customer/Client Orientation
  • Problem-solving skills

 

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