Brief Description of Job Duties:
A Business Analyst is the key IT contact and knowledge specialist for business units. Work is of a highly diverse and complex nature, characterized by a broad range of activities and frequently changing conditions, situations and problems. An individual must be self-starting, motivated & able to work independently by setting & meeting goals relative to specific situations and business needs.
Analytical thought is vital at this level due to increased data, implementation of industry best practices & technology growth. Work involves assessing the IT service request characteristics, ensuring that the IT service request work flow is followed, defining the problem, conducting a needs analysis and research potential solutions.
Collaborate with business to determine the objective of their IT service request and document the business requirements to facilitate implementation of new or improved processes/systems. Challenge business to think outside the normal processes and promote efficiency in the way of doing business. Identify business strengths and opportunities and offer recommendations based on research for areas of improvement. Plan, organize and deliver work sessions for gathering business requirements. Review and edit requirements and business processes, as necessary, based on proposed solutions. Facilitate the research and evaluation of possible system solutions.
Custodian of IT service request process from end to end.
Conduct monthly and as needed status meetings with business for updates and prioritization of work efforts.
Collaborate with application development staff on design, development and defect management.
Collaborate with testing staff on test criteria and test plans.
Collaborate with project management staff on designated projects.
Manage change request in service request scope, identify potential crises and devise contingency plans.
Effectively communicate and champion service request expectations with business and IT staff in a timely and clear fashion.
• Assist the business in developing technical solutions to business problems.
• Define, analyze and document requirements.
• Managing those requirements through the development cycle.
• Communicating clearly to stakeholders, facilitators and partners.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
Business analysts typically take the lead role in:
• Assisting with the business case
• Planning and monitoring
• Eliciting requirements
• Requirements organization
• Translating and simplifying requirements
• Requirements management and communication
• Requirements analysis
• A natural curiosity
• Problem solving
• Ability to diffuse difficult situations
• Critical thinking
• Assessment abilities
• Standard Analysis techniques
• Basic technical knowledge
• Data Flow Modeling
• Good communication and communicate effectively
• Group Facilitation abilities
Knowledge and ability to utilize the current version of the following products:
Microsoft WORD, Excel, Visio and basic knowledge of Project Scheduler.
Three to Four years of experience in collecting, evaluating, studying or reporting on statistical, economic, fiscal/budget, legislative or administrative data. Education may be substituted for experience as determined relevant by the agency.
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