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Campus Technician

Job Title: Campus Technician

Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations.

RESPONSIBILITIES

•Provide deskside and remote support to employees, subsidiaries, partners, and contractors 
•Provide technical guidance or direction 
•Respond to all assigned tickets in a timely manner 
•Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep the impact minimal 
•Research and resolve escalated trouble tickets 
•Document all trouble tickets with clear, concise explanations in a timely and accurate manner, ensuring adherence to department policies and procedures 
•On-site and Remote client support of various enterprise and desktop applications  
•Establish and maintain a professional relationship with customers, team members and department contacts 
•Provide quality customer service that exceeds customer expectations 
•Prioritize and organize work to meet requirements, goals and deadlines 
•Escalate to manager any situation outside the employee’s control that could adversely impact the services provided 
•Preparation of conference rooms for large meetings with some troubleshooting of office AV systems 

QUALIFICATIONS

Required:
Minimum 1 year experience in a similar position 
•Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
•Ability to work under pressure and at a fast pace.
•Must provide high levels of customer service at all times.
•Recognize and escalate issues, risks and/or concerns in a timely manner.
•Work well individually and with teams.
•Capable of using attentive and active listening skills to gather requirements and assess situations.
•Must have good organizational skills.
•Must have excellent verbal and written communication skills.
•Must be able to lift and move heavy objects (40+ lbs).
•Proficient with Microsoft Operating, Online and Back Office systems.
•Have a strong desire and ability to learn new things.
•Must have good attention to detail.
•Must possess and maintain a valid driver’s license.
•High school diploma is required

Preferred:
•Experience with ServiceNow

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