Advantage Tech is looking for a Desktop Support person.
Desk Side Support Technician provide immediate technical support and assistance to our employees and customers, with a strong emphasis on customer support, teamwork, and sense of urgency.
- Set up new computer systems and perform routine maintenance
- Provide technical assistance and resolution as necessary
- Serve as direct point of contact for customers seeking technical assistance in person
- Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
- Assist customers with installation of new software packages, based on licensing requirements
- Coordinate with IT Service Owners for the resolution of complex issues
- Provide accurate information on IT products or services and their availability
- Follow-up and update customer on request status
- Identify and document resolution steps, for reoccurring issues, in knowledgebase
- Identify and request updates for out-of-date knowledgebase documents
- Participate in Problem and Change management processes as necessary
- All other duties as assigned.