Desk Side Support Tech

Advantage Tech is looking for a Desktop Support person.

Desk Side Support Technician provide immediate technical support and assistance to our employees and customers, with a strong emphasis on customer support, teamwork, and sense of urgency. 

  • Set up new computer systems and perform routine maintenance
  • Provide technical assistance and resolution as necessary
  • Serve as direct point of contact for customers seeking technical assistance in person
  • Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
  • Assist customers with installation of new software packages, based on licensing requirements
  • Coordinate with IT Service Owners for the resolution of complex issues
  • Provide accurate information on IT products or services and their availability
  • Follow-up and update customer on request status
  • Identify and document resolution steps, for reoccurring issues, in knowledgebase
  • Identify and request updates for out-of-date knowledgebase documents
  • Participate in Problem and Change management processes as necessary
  • All other duties as assigned.
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