Advantage Tech is looking for a Desktop/Hardware Support Tech for a great client. This position is a 3 month contract in Houston, Texas.
• Monitor the ServiceNow ticketing system for technical support requests, incidents and projects in assigned office.
• Assign, manage and complete tickets in ServiceNow in a timely manner, within established SLAs and/or to customer’s satisfaction.
• Create ServiceNow tickets for work performed that was not customer submitted.
• Document all work detail performed in a clear and concise manner within the appropriate ticket fields within ServiceNow.
• Create and maintain technical documentation related to various support activities and projects.
• Assist with hardware life cycle management including coordinating imaging, deploying, tracking, maintenance and decommissioning.
• Provide clear, relevant, consistent and proactive communication with all stakeholders.
• Prioritize and organize work to meet requirements, goals and deadlines.
• Establish and maintain a professional relationship with customers and team members.
• Provide a high level of customer service at all times.
• Must have excellent attention to detail.
• Must have excellent verbal and written communication skills.
• Ability to work under pressure and at a fast pace.
• Must have good organizational skills.
• Must be able to lift and move heavy objects (40+ lbs).
• Must possess a high level of accountability for work performed or decisions made in relation to tickets, projects or other tasks.
• Must provide high levels of customer service at all times.
• Work well individually and with teams.
• Capable of using attentive and active listening skills to gather requirements and assess situations.
Advantage Tech is an industry leader in IT staffing and was named a Top Area Information Outsourcing Firm in 2012 by the Kansas City Business Journal. In business for over 15 years, we have been passionate about delivering world-class service and value to our clients. Advantage Tech’s customized recruiting model enables us to place consultants locally and nationally. Our clients want the best candidate at the most reasonable rate within a set timeframe; that’s precisely what we provide them. We go even further. Our consultant retention program gives our clients the added comfort our people will perform well and finish the project.Submit Resume