Desktop Support Analyst

Advantage Tech Candidate is looking for a Desktop Support Analyst for our Kansas City, MO client.  

Desktop Support  Analyst

Along with critical thinking skills and customer service skills the ideal candidate will have their A+ certification (Microsoft MCP or higher preferred). Must possess the following skills and be able to perform the following duties:


  • Imaging of laptops
    • Install OS
    • Install software
    • Patch / Firmware Update
    • Experience with Lenovo Thinkpad and Microsoft Surface devices is a plus
  • Troubleshoot break/fix
    • Windows 10 OS
    • Laptops
    • Peripherals
    • Printers  


  • Laptop upgrade
    • Memory upgrade
    • Hard Drive upgrade
  • Network
    • Wifi troubleshooting
    • LAN troubleshooting
    • Cisco Meraki / AP
  • Office 2016 / Skype For Business / Teams
    • Install and upgrade
    • Outlook troubleshooting
    • One Note troubleshooting
    • One Drive troubleshooting
    • Teams troubleshooting
    • Skype for Business troubleshooting
  • Conference Rooms
    • Skype / Teams Room System
    • Polycom Trio 8800
    • Surface Hubs


Additional experience and skills that would be good to have:

  • PowerShell
  • System Center Config Manager and/or Intune
  • Active Directory Forest Management
  • Hyper-V
  • Network management (WAN and LAN)

Advantage Tech is proud to be recognized as Kansas City Business Journal’s #1 locally owned IT staffing firm. We are passionate about delivering world-class service and value to our clients.  Advantage Tech’s customized recruiting model enables us to place consultants locally and nationally. Our clients want the best candidate at the most reasonable rate within a set timeframe; that’s precisely what we provide them.  We go even further.   Our consultant retention program gives our clients the added comfort our people will perform well and finish the project.

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