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End User Computing Engineer

Advantage Tech is hiring an End User Computing Engineer!

The End User Computing Engineer owns the endpoint strategy and design, along with providing engineering-level support, technical expertise, planning and recommendations for client endpoint supporting technologies, applications, and system management tools in response to our client’s needs. The End User Computing Engineer acts as a Level 4 Engineer and works with internal IT teams to successfully deploy and maintain applications, operating systems and print services across the organization. The End User Computing Engineer implements infrastructure solutions in support of the Desktop, VDI, and MDM environments that provides value-added services and enables our client to meet industry-best-practices for management and security (e.g., virtualization solutions, anti-virus, personal firewalls). The End User Computing Engineer is directly responsible for desktop solutions and products including hardware standards and lifecycle strategies for desktops, laptops, operating systems, VDI infrastructure, core builds and standard shrink-wrapped software such as Microsoft Office.

Responsibilities:

  • Design and manage the roll out of critical client endpoint supporting technologies to support the company’s end users and services. Performs and evaluates technical, cost analysis and development work in planning, design, installation and on-going administration, maintenance and management of the various systems that support desktop infrastructure; to include but not limited to technologies such as Active Directory, Group Policy, Desktop Encryption, ConfigMgr, MS Intune, VMWare WS1 etc.
  • Configure, administer, maintain, monitor, debug and tune endpoint infrastructure systems to optimize system performance. Monitor endpoint infrastructure systems, makes adjustments and performances enhancements where necessary. Provides Level 4 support: deploys applications and manages endpoint baseline standards using enterprise management tools.
  • Provide technical expertise to Endpoint Support, Network, Cloud, Core Infrastructure, Telecom, and Security departments to support the development of new product strategies and enhance existing client endpoint supporting technologies. Plan, conduct and oversee the technical aspects of projects; coordinates the efforts of technical support staff in the performance of assigned projects; provides leadership and work guidance to less experienced personnel. Work with IT teams to troubleshoot and perform root cause analysis of problems, develop solutions for problems within the scope of the position and escalate more complex issues in accordance with established processes and procedures. Formulate verbal or written reports describing the reported problems or issues, their resolution, and the impact, if any, of the resolution to the management teams. On-Call Support rotation.
  • Ensure that endpoint infrastructure operational processes are fully documented and performed as required for internal service level agreements. Develop specific metrics and measurements related to application deployments, and OS upgrades. Identify patient impacting devices and prioritize accordingly. Create and maintain documentation for best practices, processes, and procedures. This should include FAQ’s for self-service, and support team consumption.
  • Evaluate new or existing technologies to drive Strategy in relation to our client’s infrastructure needs. Consult with other specialists, analysts, technicians, and vendors to discuss using new or existing technologies. Research, interpret and apply technically complex data to inform decision-making managers or senior level IT management.
  • Complete product and hardware lifecycle ownership for the below products. Mobile Device Management – Strategy and Infrastructure. Virtual Desktops (VDI) – Strategy and Infrastructure. Desktop Config Management – Strategy and Infrastructure. Enterprise Print Solution – Strategy and Infrastructure. Enterprise Fax Solution – Strategy and Infrastructure.

Qualifications:

  • Bachelor’s Degree Since this is a more senior position, the theory and advanced problem solving skills acquired either through post-secondary education or through more extensive on-the-job experience are necessities and 3-5 years experience Bachelor’s Degree Since this is a Tier 4 Engineer position, the theory and advanced problem-solving skills acquired either through post-secondary education or through more extensive on-the-job experience are necessities and 3-5 years experience Bachelor’s degree in Computer Science or related field of study, with a minimum of 4 years of verifiable professional experience, OR six years of verifiable, engineering-level work experience in a Desktop Infrastructure or comparable role. 
    • Or HS diploma or equivalent or Associates degree and 3-5 years experience HS diploma or equivalent or Associates degree and 5 years experience HS Diploma or equivalent or Associates degree and 6 years experience may be accepted in lieu of a Bachelor’s degree.
  • MD101 Preferred

Preferred Experience:

  • VMware Horizon infrastructure management
  • RDSH Experience
  • Certificate Management
  • Application Management
  • Image and Profile Management
  • Workstation 365 
  • Windows management in Intune
  • Windows Autopilot
  • Group Policy, Active Directory, MDM Policy, Azure Active Directory
  • Experience with automating repetitive task
  • Being able to create consistent, clear, and precise documentation, following detailed procedures
  • Being creative and thinking outside the box to determine the best solution
  • Strong communication skills
  • Lean and DevOps Culture and Principles

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