Advantage Tech is searching for a Help Desk Support technician to join their client's team in Liberty, Mo.

Summary:

Responsible for providing technical assistance and support related to desktop and web based software. Installs software, responds to queries, isolates problem, and determines and implements solution.

Job Responsibilities:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation/server
• Utilize and maintain the helpdesk tracking software
• Document/follow internal procedures
• Assist with onboarding of new users
• Install, test and configure new workstation software
• Report issues to the Service Desk for escalation
• Perform timely workstation and server software upgrades as required
• Train new software users