Advantage Tech is searching for a Help Desk Support technician to join their client's team in Liberty, Mo.
Responsible for providing technical assistance and support related to desktop and web based software. Installs software, responds to queries, isolates problem, and determines and implements solution.
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT helpdesk
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation/server
- Utilize and maintain the helpdesk tracking software
- Document/follow internal procedures
- Assist with onboarding of new users
- Install, test and configure new workstation software
- Report issues to the Service Desk for escalation
- Perform timely workstation and server software upgrades as required
- Train new software users