Help Desk Technician

Advantage Tech is hiring! We are looking for Entry-Level Help Desk Technicians for our fully remote client.
 

Summary of duties for the position:

• Provide patient, caring assistance to Phone, Video and Internet users over the phone
• Meet expected call metrics while providing quality technical support
• Display confidence and provide reassurance to users struggling with errors or connectivity problems while working towards a solution
• Other duties as assigned

Minimum requirements:

• High school diploma or equivalent
• Typing speed of at least 30 wpm
• Excellent computer skills including an ability to analyze and troubleshoot common computer and technology issues
• Solid communication skills, both verbal and written
• Strong attention to detail
• Ability to multi-task, prioritize and manage time effectively
• Cooperation and teamwork with peers
• Empathy and patience for customers with technical difficulties
• Must be able to read, write, speak fluently and understand the English language
• Ability to meet home office requirements

Preferred requirements:

• 1 or more years Customer Service experience
• Technical support experience or advanced computer skills