Information Technology Support Specialist

Job Title:  Technology Support Specialist

Advantage Tech is hiring!  We are looking for a qualified individual to join our client company based in Kansas City, Missouri.

Primary Responsibilities Include:

• Provide after-hours scheduled system maintenance and answer technical support calls.
• Organize, modify and support organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware.
• Quickly resolve any system failures and troubleshoot issues.
• Upgrade, manage and support hardware and software.
• Research upcoming products, service protocols and standards in support of systems software procurement and development efforts.
• Understand and apply quality principles to daily responsibilities; collaborate with others on quality objectives.
• Collaborate with HR for staff onboarding and offboarding.
• Utilize SpiceWorks Helpdesk Tracking System, Active Directory and Meraki MDM
• Provide timely system and security patching of client systems.
• Create and maintain internal support documentation.
• Offer technical support and training for staff.
• Lead process improvements and modifications.
• Perform other relevant duties, as assigned.

Required Qualifications:

• 1-2 years of professional experience in a similar role
• proven experience managing and troubleshooting Microsoft Windows 10/11 operating systems plus applications including all Office 365 Business apps
• Support of Zoom or other video conferencing software.
• Additional required experience includes iOS device configuration and support
• Laptop imaging and deployment
• Network connectivity troubleshooting
• Active Directory user management
• Motivation to become a subject matter expert of proprietary systems.
• General knowledge of scripting, Group Policy, and WSUS (Windows Server Update Services) or other software patch management systems is also required.

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