IT Support Specialist

Advantage Tech is searching for an IT Support Specialist to work with their client based out of Lee’s Summit, Mo.

POSITION SUMMARY:
The IT Support Specialist is responsible for the daily support of user PC’s, phones, servers, camera systems, firewall, LAN, WiFi, network management systems and other similar duties in an innovative IT environment.  This position is fulltime and is in Lee’s Summit, Missouri area.  On-Call duty is required.

DUTIES AND RESPONSIBILITIES:

Operates as primary Help Desk contact for all internal IT systems:

• Be in contact regularly and effectively with ticket submitters
• Provide computer desktop support in accordance with established policies and procedures
• Create records of daily data communication transactions, issues and remedial actions taken or installation activities
• Hardware repairs with the appropriate vendors
• Server updates and configurations
• Firewall configuration and upkeep
• LAN hardware configuration and upkeep
• Camera system configuration and upkeep
• Wi-Fi system configuration and upkeep
• New Hire and Termination processing

EDUCATION AND EXPERIENCE:

• Desktop support or other related experience
• Understanding of VMWARE
• Familiar with printer hardware
• Comprehensive knowledge of Office 365 and Azure environments
• Group Policy knowledge and practice
• Active Directory knowledge and practice
• Ability to quickly write reports, user instructions, and procedure manuals
• Cyber security experience – training, best practices, secure operations

SKILLS AND ABILITIES:

• Strong communication and documentation skills
• Self-motivated and the ability to make sound decisions
• Ability to multi-task and maintain composure in a demanding work environment.
• Ability to solve complex problems intersecting technology and departmental responsibilities
• Understanding of process documentation and development
• Proficiency in workflow creation and optimization