IT Support Specialist

Do you desire to build a career in the Information Technology field? We are offering an exciting opportunity as an IT Support Specialist with an awesome client in Kansas City.

Primary Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques, pertinent questions and remote support tools

• Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Perform special projects and completes all other duties as assigned or requested for the general support of the organization.

 

Minimum Qualifications

• A+ certified or equivalent knowledge/education.

• Ability to research, diagnose and resolve hardware and software problems in an independent environment.

• Strong interpersonal and communication skills with the ability to present ideas clearly verbally and in writing

• Organizing, planning and problem solving and research skills with the ability to make effective and timely decisions.

• Experience with Team Viewer, Office 365 and remote troubleshooting, preferred

• Pursuing or Completed Associates Degree in Information Technology, Computer Science, and/or related field.

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