IT Systems Engineer

Advantage Tech has an exciting opportunity for an individual with a unique skill set in application support and security protocols. The area in which the qualified candidate would work is in a transformational stage with on-prem applications which utilize a traditional support model with little automation and an active plan to move to the Cloud which will employ a more robust DevOps and Agile approach. The sought after individual will also have working knowledge of NIST security protocols and be able to manage the security posture for a portfolio of applications in this changing environment. Adaptability to change is a key component of the position, as is expert application support knowledge and experience. The qualified individual will provide technical expertise, leadership, planning and coordination for a diverse range of projects to ensure quality in preparation for production readiness. Creating, executing and maintaining schedules for infrastructure and network components is also required in this position. This position may provide training to junior staff. The level of work required is considered advanced and the individual must be able to work under minimal supervision. This job does not have direct reports.

 

 

 

Key Activities:

 

 

 

Maintain the security posture for a portfolio of applications, including proactively monitoring and remediating security controls in accordance with NIST standards.

Identify gaps between the current and future desired state, and assist in the identification and development of solutions to close the gaps.

Documents and communicates issues, solutions, and timelines to various stakeholders.

Serves as a technical expert on system wide groups.

Implements monitoring tools and leads operation outage events.

Leads calls for complex problems.

Leads process improvement efforts.

Analyzes solutions and provides recommendations on improvements and ways to reduce costs.

Assists other technical staff in developing skills plans.

Uses judgement in recommending actions for actual production recovery situations and in implementing strategic plans as well as evaluating complex problems/issues.

Analyzes overall situational status, determines potential impact of problems, recommends appropriate actions, and provides updates to users and customers.

Provides technical expertise and leadership guidance to technical and non-technical cross-functional staff without direct authority.

Provide timely/responsive technical support both within and across departments and applications including rotational 24/7 on call support.

Performs other duties as assigned.

Qualifications:

 

 

 

Associate’s degree from a two-year college or technical school or equivalent combination of education and/or work related experience. Bachelor’s degree from a four-year college or university preferred.

Server Operating System Administration, Engineer certification, or completion of classes toward applicable certifications preferred.

At least three years of experience with network administration and user support.

May require frequent weekend or evening hours and being on call 24 hours a day, seven days a week.        

                                                                                                                                                                                               Preferred Qualifications:

 

 

 

6+ years of direct technical work related experience with 2 or more years of work and leadership experience within complex organizations.

Industry recognized certification within the domain of information security, information technology and project management (e.g., CISSP, GIAC, CISM, CISA, PMP, etc.) preferred.

AWS Cloud Practitioner Certification preferred with understanding that work toward higher level certifications will be required.

Independent thinking, objective analysis and decision-making abilities.

Possess and apply both specific and broad knowledge of principles, practices, and procedures in the field of specialization to the completing of assignments.

Strong verbal and written communications skills required. Must be able to create and deliver presentations to technical and/or business audience.

Proficiency in several of the following technical areas: various operating systems (Windows, Unix, Solaris), Unix scripting, Windows scripting, query building on MS and Oracle databases, JAVA, JavaScript, Python, Networking, Sterling Connect:Direct, and IBM MQ .

Experience with DynaTrace and other monitoring systems.

Experience with BMC Remedy or similar incident/ticket tracking solution.

Experiencing in implementing NIST security protocols and ability to manage the security posture for a portfolio of applications.

Excellent analytical capabilities.

Ability to work with others in order to achieve a common goal, resolve conflicts and manage cross-functional and external relationships; ability to negotiate and influence without direct authority.

Excellent customer service skills.

Displayed leadership skills as exemplified by contributing to a positive work environment, helping to instill a “sense of urgency” and to motivate others.

Advanced ability to solve problems by considering available information, prioritizing and making timely decisions; correlate data using standard business technology tools and approaches, spot trends and apply sound security and risk management principles.

Ability to effectively communicate technical concepts in lay or business terms to non-technical or executive audiences.

Ability to assess necessary activities and prioritize for completion of assignments using excellent time management, prioritization skills and work ethic.

Familiarity with Agile/Scrum process.

Advanced ability in use of typical office-related technical tools such as Microsoft Visio, PowerPoint and Office.

Advanced ability in use of Atlassian suite of products such as Confluence and Jira.

This position has additional screening requirements due to the information accessed while performing the job.  These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed.  You can begin work before the screening is completed; however, continued employment is contingent on acceptable screening results.  The areas screened include, education/employment verification, criminal history, credit history, and reference checks.

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