Network and IT Infrastructure Manager

We are seeking a Network & IT Infrastructure Manager for a great client in the Kansas City area. 

RESPONSIBILITIES 

  • Responsible for the management and daily operations of the Network & IT Infrastructure team with direct reports including; staffing, scheduling, employee performance, problem solving and troubleshooting high level technical issues
  • Encourage the Network & IT Infrastructure team to complete customer tickets within SLA deadlines; prioritize and route ticket flow as necessary
  • Work collaboratively with other Leads on ticket escalations and high level projects
  • Oversee team projects encompassing the entire project from analysis, research and design through deployment, maintenance and support
  • Ability to effectively diagnose and communicate wide scale issues; partner with Research and Innovation to develop solutions
  • Responsible for the overall Menlo Network and IT Infrastructure maintenance and functionality
  • Actively diagnose and troubleshoot computer malfunctions related to all hardware/software, servers/networks
  • Automation of repetitive tasks to drive efficiencies and document for future reference including: scripts, programs, processes and standards
  • All other duties as assigned

Requirements

EDUCATION & CERTIFICATIONS

  • 5+ years of leadership or management experience or equivalent
  • 3+ years of IT experience required
  • Technical certifications such as MCSE, CCNA, or CCNP are desired

KNOWLEDGE, EXPERIENCE & ATTRIBUTES

  • Exceptional interpersonal skills, with a focus on leadership and management
  • Operating system experience – Windows XP/Vista/Windows 7/Windows 10/Mac OSX/iOS/Android
  • Experience with Windows registry/configuration; virtualizing apps
  • Ability to absorb and retain information quickly with a high attention to detail
  • Highly self-motivated with the ability to resolve problems quickly

WORK CONDITIONS

  • Sitting for extended periods of time
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
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