Production Manager

Position overview

The Production Manager is responsible for the overall performance of the Mobility Repair Department. (All Mobility Technical Supervisors report directly to the Production Manager) This includes managing/overseeing a profitable and efficient operation while accomplishing company objectives through achieving production KPIs, prioritization, inventory control, staffing, security, and quality control. 

Essential Job Functions

  • Manage performance of technical staff in relation to production expectations
  • Achievement of KPIs related to production and quality of repairs
  • Ensure department activities are performed in compliance with company policies and procedures
  • Make recommendations as to the hiring, termination, advancement, promotion or any other change of status for department employees (including department supervisors) 
  • Team with Human Resources to recruit, select, hire and train new employees
  • Ensure supervisors assume responsibility and utilize existing controls to maintain accurate technician inventory levels
  • Train, supervise, and delegate work assignments to department supervisors
  • Monitors workflow & adjusts employee schedules accordingly to meet company objectives. (Schedules mandatory workdays for employees when additional support is needed)  
  • Partner with Human Resources in addressing team member issues/problems/concerns
  • Provide coaching/counseling in concert with Human Resources
  • Complete performance evaluations of department supervisors
  • Oversee department planning and policy making. Recommend and implement actions/changes needed to increase efficiencies within the department
  • Monitor the status and prioritization of work orders
  • Perform quality inspections for all completed processes as well as random quality inspections on completed processes of subordinates for purposes of evaluating technician and supervisor performance
  • Ensure supervisors review Quality Control reports to determine and address areas of concern   
  • Complete and review Rework documentation and address with subordinates as necessary 
  • Perform additional projects and/or assist on daily departmental responsibilities as needed 
  • Other duties as assigned


  • Degree in electronics and/or management preferred. In lieu of degree, must have commensurate experience in Production Management or Technical Management
  • Must have demonstrated experience and success in Production Management and KPI achievement
  • Must be able to think strategically & establish direction
  • Effective staff management and communication skills
  • Strong leadership qualities
  • Ability to balance and coordinate workload for multiple teams
  • Possess good organizational, decision-making, and logical troubleshooting skills
  • Ability to read and interpret parts diagrams and technical manuals
  • Detail-oriented
  • Ability to learn new applications and programs
  • Must be able to lift 30 pounds to a height of 5 feet 
  • Ability to work independently as well as in a team environment
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