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Service Desk Technician

Advantage Tech is seeking a full-time Service Desk Technician in Columbia, Missouri to support a client of ours in the insurance industry (C2C not available; must be willing to work onsite in Columbia, MO – 65201).  

ESSENTIAL FUNCTIONS 

  • Promote the IT Service Desk as the primary contact for all IT-related issues. 

  • Classify, prioritize, and escalate incidents and requests. 

  • Create problems for root cause analysis. 

  • Provide hardware and software support for our customers, internal staff, agency partners, and policyholders, including training, problem analysis, and problem-solving. 

  • Recommend, plan, and implement desktop hardware and software as needed by the organization. 

  • Perform secondary administrative tasks on the iSeries system. 

  • Serve as a backup on mail processing and document imaging.  

REQUIRED QUALIFICATIONS 

  • Strong active listening, attention to detail, interpersonal, and problem-solving skills 

  • Strong communication and customer service skills both written and verbal 

  • Good understanding of computer systems, mobile devices, and other tech products 

  • Demonstrated ability to identify and document technical troubleshooting steps 

  • Demonstrated ability to analyze and identify trends and devise preventive solutions 

  • Ability to adapt and demonstrate patience 

  • Ability to think creatively, be thoughtful and take initiative 

EDUCATION QUALIFICATIONS 

  • Bachelor’s degree strongly preferred 

PREFERRED QUALIFICATIONS 

  • Previous experience with ServiceNow or other ITSM application 

  • Previous experience with Office365, PowerShell, Microsoft Active Directory 

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