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System/Application Architect

Advantage Tech is looking for a System/Application Architect for our remote client.  This is an ongoing contract.  This person will help drive the development from Avaya to Genesys Contact Center in the Cloud.  Need someone that have worked with Third party vendors with integrating systems and best processes. You will need  Genesys Pure Cloud migration experience (Avaya to Genesys a plus).   

Skill Needed:  

  • Experience implementing Genesys (ideally CX Cloud) – both framework build and agent migrations (Call flow design & scripting using Genesys Architect, agent and end-point configuration, ToD/HoH logic, voice & chat bots, evaluations/surveys, Ignite, A3S)
  • Expert level understanding of contact center technologies and integrations (Telephony integration, call & chat routing, Integrations to Salesforce ServiceCloud, Verint, Nectar Monitoring, AWS Lex/Lambda, AudioCodes SBCs, etc)
  • Expertise in multiple programming languages such as Java, C++, Python or JavaScript
  • Familiar with the adoption of standard logging frameworks and tools (e.g., log4j, SLF4J, Splunk) to aggregate and analyze time-series of logs
  • Experience with DevOps practices, CI/CD pipelines and containerization technologies (eg Docker, Kubernetes, etc)
  • Demonstrated experience in providing technical leadership and guidance to engineers (both internal and vendor partners) throughout the software development lifecycle, ensuring software quality through code reviews, best practices, and continuous integration processes.
  • Demonstrated understanding of Quality Automation strategies and best practices (ideally using CYARA)
  • Practical understanding of SAFe delivery methodology for Agile software delivery
  • Large agent migration project experience from Avaya to Genesys Pure Cloud.
  • Verint WFO integration with Genesys Pure Cloud using Audiohook
  • SalesForce Service Cloud integration with Genesys Pure Cloud platforms.  Other CRM integration experience could be acceptable.
  • Pointillist integration with with Genesys Pure Cloud for end-to-end journey mapping experience
  • AudioCodes hosted SBC integration with Genesy Pure Cloud experience.
  • Analytics as a Service (A3S) with Genesy Pure Cloud experience
  • Experience creating architectural drawings and requirement/documentation.
  • AWS/Amazon connect experience and/or certifications are helpful. 
  • Genesys certifications are helpful.

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