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System Engineer

Job Title:
Systems Engineer – Professional Services Engineer

Position Summary:
The Professional Services team is a leader in technology that provides the highest level of professional service to clients and team members.  This role thrives on new technology and implementing solutions that drive technology issues down and business efficiency up.  A keen understanding of the business impact to clients and other teams at the Company is vital to success and commanding respect as a leader.  This person is a role model and technical mentor for other team members.

Essential Functions & Responsibilities:

  • Scope, prepare, and deliver on all assigned projects to meet deadlines
  • Communicate effectively with clients, project coordinator, and other service teams
  • Accurately document all time and activities against assigned projects, tickets, and tasks.
  • Assist in project design, scoping, quoting, and pre-planning of new projects
  • Maintain a high degree quality control by abiding by all Umbrella defined processes and standards
  • Build and maintain documentation and work instructions around solutions, technologies, and client environments
  • Take ownership of and resolve all assigned escalations from all teams
  • Attend and have input at various team huddles, meetings, and company forums
  • Be flexible and willing to help other departments and team-members, we succeed and fail as a group
  • Participate in company initiatives and activities.
  • Continuous work to improve yourself, and others, both technically and professionally as expected by management
  • All other tasks, tickets, or projects as requested by management

Placement Criteria:

  • Minimum of a AS, BS, or certifications in a related discipline and 5-10 years of related technical support experience or a suitable combination of education and relevant experience; Certifications preferred but, not required;
  • Extensive knowledge of commonly-used concepts, practices, and procedures within information technology support in a Windows environment, including but not limited to:
  • Advanced knowledge of Windows Server Technology and Microsoft OS and Office products;
  • Advanced knowledge of TCP/IP, network routing, firewall functions (NAT), including basic understanding of common protocols such as HTTP(S), RDP, DNS, SMTP, etc.
  • Advanced understanding of concepts such as Active Directory, Virtualization, VOIP, DNS, DHCP, etc
  • In depth understanding of computer hardware and troubleshooting
  • Experience implementing and maintaining highly virtualized environments
  • Ability to quickly learn and adapt to changing technologies and threats in the IT world
  • Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits/deadlines.
  • Ability to interact effectively and professionally, and provide exceptional service, both internally and externally.


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