Systems Engineer

Our Overland Park client is seeking a Systems Engineer to provide high level of customer service by providing end user support to clients in a timely manner. 

The ideal candidate will have advanced technical support of Windows and/or Linux based server systems, virtualization technology, shared storage, email and unified communications, security access controls, data networking, backup/DR, etc.

DUTIES AND RESPONSIBILITIES:

  • Provides advanced technical support for each client’s server-based systems and environment as a whole
  • Provides advanced technical support for each client’s collaborative technology, including email and unified communication systems
  • Provides intermediate technical support for each client’s virtualization and shared storage environments
  • Provides intermediate technical support for each client’s data network, including configuration, performance and security
  • Works with the Data Services team to monitor and respond to events to ensure client system uptime and stability
  • Ensures change control and other processes and procedures are followed and that configuration documentation is completed when systems are deployed or modified
  • Responsible for engaging and managing vendor escalations, as required

QUALIFICATIONS AND REQUIREMENTS:

  • Knowledge of operating systems, such as Microsoft Windows and Active Directory
  • Knowledge of authentication and directory services (Active Directory), etc.
  • Knowledge with Windows system management tools, philosophies and method
  • Understanding of Windows automation (scripting, imaging, installation, management)
  • Knowledge of antivirus/malware and patch management technologies
  • Understanding of TCP/IP networking (DNS, DHCP, RAS, VPN)
  • Knowledge of collaborative technologies, such as Microsoft Exchange
  • Intermediate understanding of virtualization concepts and functional working skills with various virtualization technologies (create/modify virtual machines, create storage groups, snapshot, clone/export, etc.)
  • Intermediate knowledge of shared storage concepts and functional working skills with various shared storage technologies (provisioning LUNs, expanding volumes, configuring RAID, etc.)
  • Intermediate knowledge of network concepts and functional working skills with various network technologies (create vLAN, create static route, diagnose routing problems, configure ports, etc.)
  • Strong understanding of Windows and network security best practices and strategies
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