Systems Support Associate

Advantage Tech is looking for a Systems Support Associate for our Johnstown, CO Client.  

Primary Purpose: Perform as a team-oriented technology representative, responsible for delivering exceptional front-line technical support with a customer service focus.

Principal Duties and Accountabilities:   

  • Team collaboration & escalation
  • Customer solutions consulting
  • 100% documentation in helpdesk ticketing system
  • Support process compliance
  • Inventory management
  • Active communication with team and customers

Education: 

  • High School Diploma or equivalency required
  • Bachelor’s degree in Computer Systems / Information Technology or equivalent preferred

          

Experience:

  • 1-3 years desktop support experience in a Microsoft Enterprise environment with 100+ employees
  • Experience in mechanical, specialty trades contractor, or large general construction industry is a plus

 

Training:

  • Advanced knowledge of Microsoft Windows (latest version), training/certification preferred.
  • Intermediate knowledge of MS Office365, iOS and Android OS are required.
  • General awareness of common technology equipment 
  • Working knowledge of IT infrastructure.

Knowledge, skills, and abilities:

  • Knowledge of:
    • Network based applications such as: Exchange, AD, application license managers, etc.
    • Hardware (printers and plotters, VOIP phone systems, PC hardware, iPads, cell phones)
    • Applications (MS Office, IE, Chrome, Bluebeam, Skype, Autodesk Collection)
    • Components in LAN/WAN networks.
  • Skills:
    • Professionalism, Customer service, Documentation, Troubleshooting, Communication, Intrapersonal, Collaboration, Organizational.
  • Abilities
    • Manage customer expectations.
    • Prioritize and manage multiple tickets and maintain calm under pressure.
    • Take full responsibility for ensuring the correct and timely resolution of tickets.
    • Present information and respond to questions from groups of managers and customers.
    • Develop and foster effective relationships.
    • Communicate and collaborate effectively, verbal and written.
    • Operates with a keen sense of detail with urgency – results driven.
    • Desire for continuing education to foster individual skills development.
    • Responsible for end user training on standard issue equipment and common applications.
    • Work on our production floor or at jobsites, always with safety as the priority.
    • Explain complex technical issues in language suitable for all team members regardless of computer/technical experience.  
    • Work as a team to manage inventory at multiple locations: record and track purchases, unpack and shelve new stock, maintain database.

 

 

Physical and/or travel demands:  

  • Work outside of normal business hours as required to maintain customer satisfaction.
  • Frequent use of computer, including keyboard, viewing monitor for extended periods of time, physically moving throughout the office, jobsite trailer, or work area with infrequent use of a ladder or extended kneeling, crawling, etc. to complete IT related network cabling, equipment installation, and troubleshooting. 
  • Frequent lifting, bending, stooping, reaching while handling computer equipment.
  • Travel as required to conferences and continuing education.
  • Occasional day trips between construction job sites, offices and manufacturing facilities.
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