Technical Customer Support

JOB DESCRIPTION
Job Title:  Technical Customer Support Center Specialist
Advantage Tech is hiring!  We are looking for a qualified individual to join our client company based in Kansas City, Missouri.
Primary Responsibilities Include:

• Provides customer support products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, application, and processing inquiries and incidents.
• Assist with training and installation, operation, customization, testing and enhancement of systems or customer VPN devices.
• Monitors platform and performs necessary tasks to ensure inbound files are processed and released according to published guidelines.
• Executes complex programs according to detailed operation scripts, reviews results of executed programs for accuracy.
• Perform extensive research regarding file processing to mitigate risk
• May assist in updating administrative reports, operational check lists, and knowledge base articles.
• Utilizes customer relationship management tools to log, track, and monitor customer inquiries
• Appropriately identifies and escalates complex technical problems and/or advanced questions to next-level support
• Assists other customer service representatives as needed

Required Qualifications:

• Typically Requires 2 years of relevant work experience
• Superior customer service and problem-solving skills to create a positive customer experience
• Technical knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge.
• Good interpersonal and written communication skills
• Ability to work both independently and in cross-functional teams
• Intermediate troubleshooting skills
• Demonstrated ability to understand and apply department standard operating policies and procedures.