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Technical Customer Support

JOB DESCRIPTION
Job Title:  Technical Customer Support Center Specialist
Advantage Tech is hiring!  We are looking for a qualified individual to join our client company based in Kansas City, Missouri.
Primary Responsibilities Include:

  • Provides customer support products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, application, and processing inquiries and incidents.
  • Assist with training and installation, operation, customization, testing and enhancement of systems or customer VPN devices.
  • Monitors platform and performs necessary tasks to ensure inbound files are processed and released according to published guidelines.
  • Executes complex programs according to detailed operation scripts, reviews results of executed programs for accuracy.
  • Perform extensive research regarding file processing to mitigate risk
  • May assist in updating administrative reports, operational check lists, and knowledge base articles.
  • Utilizes customer relationship management tools to log, track, and monitor customer inquiries
  • Appropriately identifies and escalates complex technical problems and/or advanced questions to next-level support
  • Assists other customer service representatives as needed

Required Qualifications:

  • Typically Requires 2 years of relevant work experience
  • Superior customer service and problem-solving skills to create a positive customer experience
  • Technical knowledge of operating systems, browsers, basic internet navigation, downloading/installing software, and basic networking knowledge.
  • Good interpersonal and written communication skills
  • Ability to work both independently and in cross-functional teams
  • Intermediate troubleshooting skills
  • Demonstrated ability to understand and apply department standard operating policies and procedures.
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