Technical Specialist

Job Summary:

 

Maintains and monitors the operation of automated systems. Maintains appropriate department documentation for supported automation products. Partners with other team members as needed to troubleshoot, resolve, and document/provide written status updates for incidents. Compile reports as needed to provide status of automated systems. Performs other duties as assigned.

 

Key Activities:

 

  • After hours job monitoring, troubleshooting and production support.

  • Perform basic troubleshooting services for failed jobs, workflows and files.

  • Exercise judgement and critical thinking in scenarios when jobs or processes fail.

  • Escalate advanced issues to on-call team members.

  • Document daily activities, produce performance metrics, and report on incidents.

  • Other duties as assigned.

Qualifications:

 

  • High school Diploma, and/or basic vocational skills training. Associate’s degree from a two-year college or technical school preferred.

  • At least one year job monitoring support experience within a Data Center or production support environment required.

  • At least one year of experience installing, troubleshooting, and repairing microcomputer hardware, software, and peripheral equipment;A+ certification.

  • Troubleshooting skills to include performing file comparisons to specifications and researching logs.

  • Working knowledge of current technologies (such as desktop management, server management tools, web browsers, thin client technology, etc.).

  • Strong multi-tasking, customer service, and both written and verbal communication skills.

  • May require frequent weekend or evening hours and being on call 24 hours a day, seven days a week.                                

 Preferred Qualifications:

 

  • Information Technology related Bachelor’s degree from a four-year college or university a plus.

  • SQL reporting experience preferred. ETL tool experience a plus.

  • Working knowledge of Unix preferred.

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