Service Desk Technician

Advantage Tech is searching for a Service Desk Specialist to work for their client based out if Lee's Summit, MO

This roles duties include local and remote support of end users, the ability to quickly triage and fix end user related issues, and the ability to perform upgrades of various software and hardware needs.

This position also carries with it administrative duties over internal operational tools. The right person for this position has a broad technical capability when it comes to personal computers and the wherewithal to learn, know, and support the unknown.

This person is involved with development of projects and procedures and the growth of their fellow staff. This person is a fixer! Having the ability to quickly diagnose root technical issues, create resolution plans, then accurately execute the plan.

**Delivering OVER the TOP customer service is the key to success.**
  

Duties And Responsibilities:

  • Technically Support Microsoft OS based systems
  • Technical Support networking environments with routing, switching, and firewall abilities
  • Technical Support integrations of various software technologies  
  • Technical Support virtual platforms such as VMWare, Microsoft, etc…
  • Technical Support corporate Anit-Virus programs
  • Strong abilities to create and update processes, procedures, and documents to ensure internal and client documentation is kept up to date.
  • The ability to manage third party vendors to complete task, troubleshoot issues
  • Provide assistance to the Sales team for upcoming projects
  • Be a positive example to coworkers and clients

Job Qualifications And Requirements:

  • Working knowledge of Microsoft PC operating systems
  • Working knowledge of directory services AD, GP
  • Working knowledge of Windows management tools
  • Working knowledge of system automation
  • Working knowledge with networking
  • Working knowledge of Mail and File sharing technologies
  • Working knowledge of Virtualization Platforms VMWare, HyperV
  • Working knowledge of hardware systems
  • Strong troubleshooting abilities
  • Strong ability in prioritizing workflow
  • Excellent verbal and written communication
  • Must be able to sit for extended periods of time, performing work on a computer
  • Must be able to periodically lift items up to and in excess of 50 pounds
  • All other duties as assigned.

 

At least 2 years of experience in Information Technology infrastructure support in the Small to Medium Business (SMB) Environments

Previous Experience with a Managed Service company is a plus

Previous Experience and knowledge of Linux is a plus

 

Advantage Tech is proud to be recognized as Kansas City Business Journal’s #1 locally owned IT staffing firm. We are passionate about delivering world-class service and value to our clients.  Advantage Tech’s customized recruiting model enables us to place consultants locally and nationally. Our clients want the best candidate at the most reasonable rate within a set timeframe; that’s precisely what we provide them.  We go even further.   Our consultant retention program gives our clients the added comfort our people will perform well and finish the project.

Please visit advantagetech.net to learn more about our culture, benefits and career opportunities

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