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Credit & Collections Specialists
ATI is seeking Credit and Collections Specialists to join their partner in OP, KS —
Responsibilities:
- Make a large volume of outbound calls daily to assigned accounts with a customer service mindset
- Monitor all assigned accounts by reviewing the client’s aging, manage all potential bad debit, DSO, aging
- Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines
- Conduct research in Microsoft Dynamics GP to satisfy customer inquiries
- Provide invoices and other necessary documentation to customers
- Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined
- Process phone payments for customer accounts
- Prepare and send aging reports on-time to assigned accounts
- Maintain financial security by adhering to internal accounting controls
- Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfaction.
- Other duties as assigned
Required Skills and Competencies:
- Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing
- Strong communication skills, including active listening and clear articulation
- Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully
- Strong attention to detail with a focus on accuracy
- Self- motivated with excellent time management and organizational skills
- Ability to work in a metrics driven environment
- Ability to work cooperatively with others within a team environment
- Computer skills, including strong working knowledge of Microsoft Excel
- Bachelor’s degree preferred