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Credit & Collections Specialists

ATI is seeking Credit and Collections Specialists to join their partner in OP, KS —

  • Make a large volume of outbound calls daily to assigned accounts with a customer service mindset
  • Monitor all assigned accounts by reviewing the client’s aging, manage all potential bad debit, DSO, aging
  • Research accounts in Microsoft Dynamics GP to verify credits and debits make are accurately post against supporting documents showing timely reflect within company guidelines
  • Conduct research in Microsoft Dynamics GP to satisfy customer inquiries
  • Provide invoices and other necessary documentation to customers
  • Escalate disputes timely to our Dispute Resolutions team and then follow-up with the customer once resolution is determined
  • Process phone payments for customer accounts
  • Prepare and send aging reports on-time to assigned accounts
  • Maintain financial security by adhering to internal accounting controls
  • Work across multiple internal teams including Collections and Dispute Resolutions and Accounts Receivable to resolve issues and drive customer satisfaction.
  • Other duties as assigned

Required Skills and Competencies:

  • Ability to communicate effectively with customers, including C-Level executives both on the phone and in writing
  • Strong communication skills, including active listening and clear articulation
  • Customer service mindset with the ability to solve problems, alleviate conflicts, and escalate tactfully
  • Strong attention to detail with a focus on accuracy
  • Self- motivated with excellent time management and organizational skills
  • Ability to work in a metrics driven environment
  • Ability to work cooperatively with others within a team environment
  • Computer skills, including strong working knowledge of Microsoft Excel
  • Bachelor’s degree preferred
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