Are you looking for a reputable organization to join where the job opportunities are endless? Well established and successful company seeking to add to their tech support team. They are seeking an ambitious, self starter with a minimum of 1 year of tech support experience. Responsibilities include:
- Provide a consolidated point of contact for providing escalated technical support
- Respond to all assigned tickets in a timely manner
- Communicate with Managers to coordinate all technical needs
- Research and resolve escalated trouble tickets
- Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
- Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
- On-site and Remote client support of various enterprise and desktop applications
- Establish and maintain a professional relationship with customers, team members and department contacts
- Cooperate with team members to provide the best customer experience possible
- Provide quality customer service that exceeds customer expectations
- Assist Service Desk when needed or when assigned by taking customer calls or chats.
- Escalate to Lead Associate any situation outside the employee's control that could adversely impact the services being provided
- Other duties as assigned
Advantage Tech is proud to recognized as Kansas City Business Journal’s #1 locally owned IT staffing firm and proud to have recently opened another branch in Omaha, , Nebraska. We are passionate about delivering world-class service and value to our consultants and clients.
Please visit www.advantagetech.net to learn more about our culture, benefits and career opportunities.